Official Documents

Privacy Policy mae44 —
Our Commitment to Protecting Your Data

Mae44 takes user privacy seriously. This document explains how we collect, use, store, and protect your personal information when you use the mae44 platform.

Last Updated: 1 January 2026

1Introduction

Welcome to the mae44 Privacy Policy. This document has been prepared to clearly and transparently explain how mae44 ("Platform", "We", "mae44") handles your personal information when you register, log in, or use any services offered on the mae44 platform.

Your privacy is our priority. mae44 operates in accordance with strict data protection principles and complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards. We will never sell, rent, or trade your personal information to any third party for commercial purposes without your explicit consent.

By using the mae44 platform, you hereby agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

Important Note: This Privacy Policy should be read together with mae44 Terms and Conditions. Both documents together form the complete agreement between you and mae44 regarding your use of the platform.

2Information We Collect

Mae44 collects various types of information depending on how you interact with our platform. This information falls into two main categories:

a) Information You Provide Directly:

  • Identity information: full name, date of birth, gender, and identification number (MyKad or passport).
  • Contact information: email address, mobile phone number, and residential address.
  • Financial information: bank account number, bank name, and e-wallet details for deposit and withdrawal purposes.
  • KYC verification documents: copies of identity cards, bank statements, or other supporting documents requested during the identity verification process.
  • Communication information: any messages, complaints, or enquiries you send to the mae44 support team.

b) Information Collected Automatically:

  • Device data: device type, operating system, phone model, and unique device identifier.
  • Network data: IP address, internet service provider (ISP), and approximate geographical location.
  • Usage data: pages visited, games played, session duration, login frequency, and navigation patterns.
  • Cookie data and tracking technologies as further described in Section 6.
Data Category Example Information Purpose of Collection
Identity Name, date of birth, MyKad Age verification & KYC
Relationships Email, phone, address Communication & support
Financial Account number, e-wallet Deposit/withdrawal processing
Technical IP, device, browser Security & fraud detection
Usage Gaming activity, sessions Platform improvement

3How We Use Your Information

Mae44 uses collected information solely for legitimate and necessary purposes to operate the platform safely and efficiently. The following are the primary purposes for which your data is used:

  • Account Management: Create, verify, and manage your user account, including the KYC process and age verification.
  • Transaction Processing: Process deposits, withdrawals, and all financial transactions securely and accurately.
  • Customer Support: Address your enquiries, complaints, and support requests more quickly and effectively.
  • Platform Security: Detect and prevent fraud, money laundering, unauthorised access, and any suspicious activity.
  • Service Improvement: Analyse usage patterns to improve the gaming experience, interface, and overall platform performance.
  • Marketing Communications: Send promotional information, bonus offers, and platform updates — only if you have consented to receive such communications.
  • Legal Compliance: Fulfil legal, regulatory, and relevant authority obligations.
Reminder: mae44 does not use your personal data to make automated decisions that materially affect your rights or interests without human oversight. Any material decisions will involve a review by the mae44 team.

4Sharing Information with Third Parties

Mae44 does not sell your personal information. However, in certain limited situations, mae44 may need to share some of your information with trusted third parties for platform operational purposes:

  • Payment Providers: Transaction information is shared with payment providers such as FPX, DuitNow, and registered and authorised e-wallet providers solely to process your transactions.
  • KYC Service Providers: Identity verification information is shared with third-party KYC verification platforms integrated with mae44 for identity verification purposes only.
  • Cloud Infrastructure Providers: Data is stored on servers of certified infrastructure providers bound by strict confidentiality agreements.
  • Legal Authorities: mae44 will disclose information as required by courts, regulatory bodies, or authorised law enforcement agencies in accordance with applicable laws.

All third parties working with mae44 are bound by strict data protection agreements and are only permitted to use your information for the specific purposes defined. mae44 ensures that all third-party providers comply with data security standards equal to or exceeding mae44's own standards.

5Data Storage & Security

The security of your data is mae44's top priority. We implement multiple layers of technical and organisational protection to ensure your personal information remains safe at all times:

  • All data transmitted between your device and mae44 servers is protected by 256-bit SSL/TLS encryption, ensuring no third party can intercept your communications.
  • User passwords are stored in cryptographic hashing (bcrypt) and cannot be read even by mae44 staff.
  • Access to databases containing personal information is restricted to authorised staff only and is fully logged for audit purposes.
  • Mae44 conducts regular penetration testing and security audits to identify and patch any vulnerabilities.
  • Our 24/7 security monitoring system detects any unusual activity or unauthorized access attempts in real time.

Data Retention Period: mae44 retains your personal information for as long as your account is active or as needed to provide services to you. Following account closure, certain data will be retained for the period required by Malaysian law (typically 7 years for financial records), after which it will be securely deleted.

While mae44 takes all reasonable precautions, no security system can be guaranteed 100% secure. We encourage users to also take personal protective measures such as using strong passwords and enabling two-factor authentication (2FA).

6Cookies & Tracking Technologies

Mae44 uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
  • Performance Cookies: Collect information about how users interact with the platform to help us improve the user experience. Data is collected in aggregate form and does not identify individuals.
  • Functional Cookies: Remember your preferences such as language, region, and display settings to provide a more personalised experience.
  • Analytics Cookies: Helps mae44 understand overall platform usage patterns to make better-informed improvement decisions.

You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and user experience of the mae44 platform.

7Your Rights as a User

As a mae44 user, you have the following rights regarding your personal information under Malaysia's Personal Data Protection Act 2010:

Right of Access

You have the right to request a copy of the personal information we hold about you at any time.

Right to Rectification

You may request the correction of any inaccurate or incomplete personal information.

Right to Erasure

You may request the deletion of your personal data, subject to applicable record-keeping obligations under the law.

Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time.

Right to Data Portability

You may request your personal data in a machine-readable format for transfer to another platform.

Right to Restrict Processing

You may request a restriction on the processing of your data in certain circumstances provided for by law.

8Children's Privacy

Mae44 is an exclusive platform for individuals aged 18 years and above. We do not knowingly collect, process, or store any personal information from minors. Our age verification system is designed to ensure only eligible users can access the platform.

If mae44 discovers that personal information of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. Parents or guardians who find that their child has registered on the mae44 platform should contact our support team immediately.

9Third-Party Links

The mae44 platform may contain links to third-party websites or services in certain contexts. mae44 is not responsible for the privacy practices or content of those third-party websites. We encourage users to read the privacy policy of every website they visit outside the mae44 platform.

The presence of any third-party links on the mae44 platform does not imply that mae44 endorses or validates the content, products, or services offered by those third parties.

10Privacy Policy Amendment

Mae44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any amendment takes effect immediately upon publication on the mae44 platform with an updated revision date.

For amendments deemed material and significantly affecting users' privacy rights, mae44 will endeavour to notify users via in-platform notifications or registered email at least 14 days before the changes take effect. It is the user's responsibility to review this Privacy Policy periodically.

Your continued use of the mae44 platform after any Privacy Policy amendment is published constitutes your acceptance of the amended policy. If you do not agree with the amendment, please discontinue use of the platform and contact us to close your account.

11Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the mae44 data protection team through the following channels:

  • Support Email: [email protected]
  • Live Chat: Available 24/7 via the chat icon on the mae44 platform.
  • Response Time: We aim to respond to all privacy-related enquiries within 3 business days.

For requests related to data access, correction, or deletion, please include your full name, mae44 account number, and details of your request. mae44 will verify your identity before processing any request related to personal data.

Your Privacy Fully Protected

Mae44 invests in high-grade security infrastructure to ensure your data and gaming experience remain protected at all times.

256-bit SSL Encryption

Every piece of data transmitted between your device and mae44 servers is protected by military-grade encryption. No third party can intercept or read your information while in transit.

Integrated KYC Verification

Mae44's integrated KYC system ensures that only verified users can access the platform. The fast and secure identity verification process protects our community from fraud.

No Data Selling

Mae44 has never and will never sell, rent, or trade users' personal information to advertisers or data brokers. Your data belongs entirely to you.

Strict Access Controls

Only authorised staff who require data access for their specific duties are permitted. All access is logged and continuously monitored to prevent internal misuse.

Malaysia PDPA Compliance

Mae44 operates in full compliance with Malaysia's Personal Data Protection Act 2010. You may exercise your privacy rights at any time by contacting our team.

Mobile App Security

The mae44 app features additional security layers including biometric authentication and new device detection to ensure only you can access your account.

Trusted Platform

Play with Peace of Mind at mae44

Your data is protected, your transactions are secure, and your privacy is respected. Register a mae44 account today and enjoy a truly safe gaming experience.

256-bit SSL Encryption Malaysia PDPA Compliance No Data Selling
Bahasa Melayu